Express Post: We are following advice from Australia Post and suspending Express Post timeframe guarantees. We will not refund Express Post delivery charges if your order does not arrive within expected timeframes.

Delivery Alert (4 May, 2020): Due to the large amount of deliveries being sent out nationwide through Australia Post during the global health crisis, we are currently experiencing delivery delays for Standard and Express Post shipping services. Some of these delays may be for up to one week or more.

Contactless Delivery: Contactless delivery is available with shipping if you tick the "Authority to Leave" option on the Shopping Cart page, and nominate a safe location to leave your parcel. Our same day delivery couriers also practice contactless delivery.


It is the responsibility of the sender to provide full and correct address details and in the case of same-day deliveries ensure someone is available to accept the delivery.

If there is a need for re-delivery via Australia Post or courier due to error from the sender or receiver such as incorrect address details being provided or no one being available to accept the delivery, the cost of re-delivery will be 50% of product cost and 100% of shipping cost.


Father's Day Delivery Dates


For the best chance for your parcel to arrive before Father's Day (September 6th), we recommend that you order now, as we cannot guarantee delivery dates.

For local deliveries within 5kms our Melbourne stores (at Camberwell, Royal Womens Hospital, Port Melbourne & Collins Place), we offer free delivery for orders over $50.

Click and Collect is also available at our Port Melbourne store.


Free Standard Shipping for orders over $100


The Chocolate Box offers free standard shipping to one nominated address within Australia, for product purchases placed online over $100 (AUD).

Extra deliveries to separate addresses will be charged at the flat rate of $14.99 (AUD) or similar rate if organised over the phone, or the calculated delivery rate returned by our website. You may use our calculator on the shopping cart page to calculate delivery costs. 

Our Hot Weather Protection is charged separate to shipping, at $10 per delivery address. To find out more about Hot Weather Protection, view our Frequently Asked Questions.

Some bulk chocolates may be excluded from the free shipping offer. This will appear on the product page where relevant, so you are aware of the charge prior to placing your order. Free Shipping does not apply on our 1kg bags during the Big Bag Sale in January and June.

Some free shipping hampers under $100 are also eligible for free standard Australian shipping. They will have "free shipping" in the title and refer only to free standard Australian shipping only. 

 


Express Post Delivery


We are currently experiencing delivery delays for Standard and Express Post shipping services. Some of these delays may be for up to one week or more. We are following advice from Australia Post and suspending Express Post timeframe guarantees.

Place your order before 10am for urgent deliveries using Express Post, which should allow for overnight delivery to addresses within the Australia Post Express Post Network in Melbourne and Sydney.

You can choose the Express Post option during checkout. 

Please visit the Australia Post website for a list of delivery postcodes in the Express Post Network, on this page: http://auspost.com.au/parcels-mail/delivery-areas.html

Express Post is calculated by the weight and size of your order, and destination, Australia wide. You can also find a Shipping Calculator at the bottom of your shopping cart, before you press "Checkout".

EXPRESS POST SHIPPING (EXPRESS POST + SIGNATURE)

DELIVER TO: COST:
Victoria $20
New South Wales, Australian Capital Territory, South Australia, Tasmania, Queensland, Western Australia, Northern Territory $35

Hot Weather Protection


STANDARD POLICY

We have developed a 'hot weather protection' pack , available to purchase for $10 at the checkout online or over the phone. This consists of an ice block wrapped inside a protective silver foil lined thermal bag, and bubble wrap and tissue paper to line the box. This pack has been tested to keep your chocolates cool during transit for approx. 5 days.

To ensure that your chocolates and confectionery arrive at their destination in the best possible condition, The Chocolate Box may delay the shipment of chocolates if the weather is extremely hot.

If your order is placed on a Friday, we may send products on the following Monday so that the products do not sit in a delivery depot over the weekend. Melbourne and Sydney customers may choose the option of picking up their order from one of our stores upon arrangement. In any instance, if your order is being delayed, we will contact you on the phone number or email address provided.

Due to the fragile nature of our chocolates, we highly recommend that Hot Weather Protection packs are included in your order during the hotter months from October to April. We also recommend the purchase of hot weather protection all year round for the following locations: Northern Territory (AU), North Queensland (AU), North Western Australia (AU) and all international locations.

Refunds will not be offered for any heat affected products unless a hot weather protection pack has been purchased during these months.

All international pricing has had the cost of hot weather protection included in the shipping rate.

Thank you for your understanding of our policy.

 

Same day delivery (to Melbourne)


*Our same day Sydney delivery is temporarily unavailable.*

We offer same day delivery to selected Melbourne metro addresses on for a flat rate of AU$20, Monday to Friday. Service not available on weekends or public holidays.

Orders will need to be placed by 10am on the day of delivery. 

It is your responsibility to ensure that there will be someone available to accept the delivery. If there is a need for redelivery via courier or Australia Post you are responsible for the additional charges incurred.

Sydney metro same day deliveries will need to be quoted by phone based on your delivery location. Please phone our Sydney store at +61 2 9693 1899, and we will arrange this for you. 

Our shopping cart will automatically recognise your delivery suburb by postcode, and if it matches one of the locations below, the Same Day delivery shipping option can be chosen at checkout. (Sydney deliveries need to be organised by phone or email. Please note: products from our online store may not always be available at our Sydney location, so it is always best to check with the store before placing an order). If you live next to these postcodes, or your suburb is not coming up, please telephone and we will look into it for you.

We offer same day delivery to the following selected suburbs:

Melbourne (Metro) 

Sydney (Metro) 

City
Abbotsford
Airport West
Albert Park
Alphington
Altona
Altona North
Armadale
Ascot Vale
Auburn
Bentleigh
Bentleigh East
Brighton
Brooklyn
Brunswick
Brunswick East
Burnley
Camberwell
Carlton
Carnegie
Caulfield
Clifton Hill
Coburg
Coburg North
Collingwood
Docklands
East Melb.
Elsternwick
Elwood

Essendon
Fairfield
Fawkner
Fitzroy
Flemington Footscray
Footscray W.
Gladstone Pk.
Glen Iris
Glenroy
Hampton
Hawthorn
Heidelberg
Heidelberg W. Highett
Ivanhoe
Keilor
Keilor East
Kensington
KewLaverton
Laverton Nth
Maidstone
Malvern
Maribyrnong
Middle Park
Moonee Ponds
Moorabbin
Moreland 
Murrumbeena

Newport
Niddrie
Nth Melb.
Northcote
Parkville
Pascoe Vale
Port Melbourne
Prahran
Preston
Reservoir
Richmond
Sth Melb.
South Yarra
Southbank
Spotswood
St Albans
St Kilda
St Kilda Rd
Sunshine
Thornbury
Toorak
Tooronga
Tottenham
Tullamarine
West Melbourne
Williamstown
Windsor
Yarraville

 

City
Alexandria
Annandale
Balmain
Bellevue Hill
Bondi
Bondi Junction
Botany
Camperdown
Chippendale
Coogee
Double Bay
Drummoyne
Edgecliff
Erskineville
Five Dock
Glebe
Haberfield
Kensington
Kings Cross
Kingsford
Leichhardt
Mascot
Matraville
Newtown
Paddington
Pagewood
Petersham
Pyrmont
Randwick

Redfern
Rose Bay
Rosebery
St. Peters
Stanmore
Surry Hills
Ultimo
Vaucluse
Waterloo
Waverley
Woollahra

 

 

 

 

 

 

 

 

 

 

 

 


International Delivery is temporarily suspended


(26/3/20) Due to the current global health crisis international shipping is temporarily unavailable. Thank you. 


Tracking your order


Once your order has been dispatched, you will receive an email with the tracking number for your delivery. Please enter this number into the Australia Post 'track my item' tool here: http://auspost.com.au/track/ 

If you require more information about the delivery of your parcel, please call us on +61 3 9676 6400 or email enquiries@chocolatebox.com.au

 


Where is my order?


Delivery Alert (15th April, 2020): Due to the large amount of deliveries being sent out nationwide through Australia Post during the global health crisis, we are currently experiencing delivery delays for Standard and Express Post shipping services. Some of these delays may be for up to one week or more.

Your order may take up to 8 business days for delivery depending on the destination and how far it is from Melbourne. Please note: The Chocolate Box team utilizes the services of Australia Post. To avoid a late delivery, especially during peak seasons and holidays, please be sure to provide our team with an address which is accessible during normal delivery hours (i.e. Monday through Friday between 7:00 AM and 5:00 PM). Due to regulations, if no one is present at the delivery site upon arrival, the package will be rerouted to the nearest post office to be collected at the recipient's convenience. Australia Post will leave a dated postcard with instructions on collecting the package. We thank you in advance for your understanding of this policy.

 


Standard Australian Delivery Times


We dispatch Monday - Friday from our warehouse in Port Melbourne, Victoria, and all orders placed before 3pm will be sent out the same day. The Chocolate Box sends all orders by Parcel Post via Australia Post, based on weight and location, anywhere in Australia. Please use the rate calculator on the bottom of your shopping cart page to estimate your shipping rate. 

STANDARD DELIVERY TIMES:

Melbourne Metro: 1 - 3 business days*
Victoria:  2 - 4 business days
Sydney Metro:  2 - 4 business days*
New South Wales / Australian Capital Territory: 3 - 4 business days
Tasmania: 3 - 5 business days
South Australia / Queensland:  4 - 6 business days

Western Australia  / Northern Territory / North Queensland:

5 - 8 business days


NEW! Click & Collect Options


With the recent commencement of Stage 4 restrictions in Melbourne, we wanted to let you know that we are still fulfilling orders from our online store, and offering click and collect (store pick-up) from our Port Melbourne store. View the stores individual hours of opening for collection times. Covid-safe measures are in place at our store. To click and collect via our website, order online and select the free "Store Pick Up" delivery option, and write your store of choice in the delivery field underneath the shopping cart before you click checkout. The Chocolate Box will contact you using your supplied contact details when your order is ready for collection. You may also order over the phone, and place your order using a credit card. Phone (03) 9676 6477 during business hours. Arrange a time to collect the order with the sales assistant taking your order.

 


NEW! Local Delivery Free Shipping Offer for Orders over $50


We are offering free local delivery for various suburbs within approx. 5kms of our Collins Place (CBD), Royal Womens Hospital (Parkville), Camberwell and Port Melbourne stores. If you wish to send an order to those locations, and the product you wish to purchase is in stock, a Free Local Delivery shipping option will appear in your delivery options if your order is over $50 or more.  Here is a list of suburb postcodes that are eligible for this offer: 3143, 3147, 3123, 3103, 3104, 3130, 3128, 3125, 3124, 3126, 3162, 3145, 3161, 3148, 3103, 3143, 3147, 3123, 3103, 3104, 3130, 3128, 3125, 3124, 3126, 3162, 3145, 3161, 3148, 3103, 3146, 3123, 3122, 3101, 3102, 3144, 3144, 3127, 3129, 3121, 3127, 3125, 3142, 3146, 3067, 3206, 3032, 3053, 3000, 3008, 3002, 3065, 3031, 3011, 3031, 3012, 3206, 3015, 3051, 3052, 3207, 3015, 3205, 3006, 3015, 3182, 3032, 3012, 3003, 3016, 3013, 3067, 3032, 3056, 3057, 3053, 3054, 3000, 3068, 3058, 3066, 3008, 3002, 3040, 3041, 3041, 3065, 3031, 3011, 3031, 3012, 3039, 3042, 3051, 3070, 3052, 3207, 3121, 3205, 3006, 3032, 3012, 3003, 3067, 3206, 3032, 3056, 3057, 3053, 3054, 3068, 3066, 3008, 3002, 3078, 3065, 3031, 3011, 3122, 3031, 3206, 3039, 3051, 3070, 3070, 3052, 3207, 3181, 3121, 3205, 3141, 3006, 3015, 3182, 3032, 3012, 3003, 3181. To use this offer, your purchase must be $50 or over, and the free Local Delivery Selection will appear as a shipping option. If you check the button and click the offer it will open into a screen asking for a mobile contact number and any specialised delivery instructions. You may also place your order over the phone at our closest store to you. If your order does meet the limit, but you still wish to use this service, we can offer a flat rate $14.95 delivery fee.