What are The Chocolate Box's return policies?
Due to strict food handling regulations, we are unable to exchange products or accept returns for refund on any opened products, or due to change of mind unless there is a product fault, incorrectly supplied or it was received damaged. Proof of purchase is required.
Caring for Chocolate- Please keep out of direct sunlight and in a cool location, ideally 15 to 21 degrees celsius.
Should you need to start a returns process, please email us at enquiries@chocolatebox.com.au or phone + 61 3 9676 6477
1) Please quote your order number (online order, phone order) or the store that your product was purchased from.
If your parcel has melted or you're unhappy with the quality, we may ask you to supply a photo to support your returns claim.
If the return is being done due to something being wrong with the order, we will cover the full costs of this being sent back to our head office in Port Melbourne, Victoria, Australia.
Parcels can be dropped at a local post office in their original box, with RTS (Return to Sender) written on the label. This will then charge the return delivery fee back to us.
If a refund is approved, this will be done via the same payment method in which you placed your order; so either a credit card, bank transfer or PayPal payment.
Refunds can take 3-4 business days to process, depending on bank providers.
If we are re-sending something out to you that has either been left off an order, or didn't arrive in good condition, then The Chocolate Box will cover this charge to redeliver these products to you.
During the warmer months of the year (October - April) we advise that you purchase a 'Hot Weather Pack' which will ensure your chocolates stay cool during transit. If this is not purchased, and your chocolates arrive melted, we will not provide a refund.
Please ensure you provide us with the full address for the recipient (including company name or unit number if applicable) and ensure the recipient is going to be home on the delivery date requested. If the parcel is returned to the post office, and is not collected after 5 business days, it will be returned to us. In this instance, we will charge you the standard $14.99 delivery fee to resend the parcel to the correct address. We will not refund your order if incorrect or insufficient delivery information is provided.
You can apply for a return or refund on your order up to 7 days after the order has been received, with proof of purchase.
We want you to enjoy your chocolates, so please ensure they are stored at optimum temperature.