What is The Chocolate Box's return policy?
To be eligible for a return, your item must be unused, unopened and in its original saleable condition. Any item may be refunded or exchanged if it is returned within 7 days of purchase.
With all returns and refunds, the issue will be taken on case by case basis and while we endeavour to do the very best by your, the outcome will be at the discretion of The Chocolate Box.
How to return or exchange your item
Your item can be returned either in-person by visiting us instore or arranged online.
If you’d like to return via online, please get in touch with our customer service team. Please make sure to include your order number/proof of purchase and any supporting photos.
If you’d like to return in-person by visiting a store, visit your nearest store. Please make sure to bring the item and your proof of purchase.
How long does it take to get my refund?
Once processed, you will receive your refund within 3 – 5 business days.
Online – you will receive a confirmation email once your refund has been arranged by our customer service team.
Instore - at the point of return, you will receive a receipt confirming the amount being refunded.
For all enquiries - please contact the Support Centre at enquiries@chocolatebox.com.au or phone + 61 3 9676 6477
