FREE SHIPPING
- On all orders of $150 or more (up to 5kgs & in MAINLAND AUSTRALIA).
- *During SALE periods, FREE SHIPPING applies when spend is $150+ (AUD) AFTER discount is applied.
CHRISTMAS 2024 SHIPPING CUT OFF DATES
Standard Shipping
- NT 16/12
- WA 18/12
- QLD/NSW/VIC/SA + Geelong, Gold Coast and Newcastle – 20/12
- For Regional locations please allow additional time. We dispatch from Melbourne Metro.
Standard Shipping: $15 for orders up to 5kg IN MAINLAND AUSTRALIA. Over 5kg an additional fee will be incurred.
Express Shipping
- NT and WA 20/12
- QLD/NSW/VIC/SA + Geelong, Gold Coast and Newcastle – 23/12
- For Regional locations please allow additional time. We dispatch from Melbourne Metro.
Delivery times: You can also keep up-to-date with Australia Post’s alerts here.
Customer Service Response times: Please allow 2-4 business days for email responses. For urgent enquiries, please call us on (03) 9676 6477.
Contactless Delivery:
Contactless delivery is available with shipping. Tick the "Authority to Leave" option on the Shopping Cart page, and nominate a safe location to leave your parcel. Our same day delivery couriers also practice contactless delivery.
It is the responsibility of the sender to provide full and correct address details and in the case of same-day deliveries ensure someone is available to accept the delivery.
If there is a need for re-delivery via Australia Post or courier due to error from the sender or receiver such as incorrect address details being provided or no one being available to accept the delivery, the cost of re-delivery will be 50% of product cost and 100% of shipping cost.
EXPRESS POST SHIPPING: We recommend choosing Express Post for quicker deliveries.
SAME DAY DELIVERY: Melbourne city and suburbs - Please order by 10am for same day delivery to selected Melbourne suburbs.
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Free Standard Shipping for orders over $150
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The Chocolate Box offers free standard shipping to one nominated address within Australia, for product purchases placed online over $150 (AUD) and up to 5kgs in weight and if you're in MAINLAND AUSTRALIA.
Please note that during all SALE periods, free shipping applies when spend is $150+ (AUD) AFTER any discount is applied.
Extra deliveries of up to 5kg to separate addresses will be charged at the flat rate of $15.00 (AUD).
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Click & Collect is currently unavailable
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Express Post Delivery
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EXPRESS POST SHIPPING (EXPRESS POST + SIGNATURE) - $20
Delivered to Victoria, New South Wales, Australian Capital Territory, South Australia, Tasmania, Queensland, Western Australia and Northern Territory
Place your order before 10am for urgent deliveries using Express Post, which should allow for speedy delivery to addresses within the Australia Post Express Post Network,
You can choose the Express Post option during checkout.
Please visit the Australia Post website for a list of delivery postcodes in the Express Post Network, on this page: http://auspost.com.au/parcels-mail/delivery-areas.html
We are following advice from Australia Post and suspending Express Post timeframe guarantees.
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Hot Weather Protection
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STANDARD POLICY
We have developed a 'hot weather protection' pack , available to purchase for $10 at the checkout online or over the phone. This consists of an ice block wrapped inside a protective silver foil lined thermal bag, and bubble wrap and tissue paper to line the box. This pack has been tested to keep your chocolates cool during transit for approx. 5 days.
To ensure that your chocolates and confectionery arrive at their destination in the best possible condition, The Chocolate Box may delay the shipment of chocolates if the weather is extremely hot.
If your order is placed on a Friday, we may send products on the following Monday so that the products do not sit in a delivery depot over the weekend. Melbourne and Sydney customers may choose the option of picking up their order from one of our stores upon arrangement. In any instance, if your order is being delayed, we will contact you on the phone number or email address provided.
Due to the fragile nature of our chocolates, we highly recommend that Hot Weather Protection packs are included in your order during the hotter months from October to April. We also recommend the purchase of hot weather protection all year round for the following locations: Northern Territory (AU), North Queensland (AU), North Western Australia (AU) and all international locations.
Refunds will not be offered for any heat affected products unless a hot weather protection pack has been purchased during these months.
All international pricing has had the cost of hot weather protection included in the shipping rate. -
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Same day delivery (to Melbourne & Sydney Metro only)
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We offer same day delivery to selected Melbourne and Sydney metro addresses for a flat rate of AU$25, Monday to Friday. Service not available on weekends or public holidays.
Orders will need to be placed by 10am on the day of delivery.
It is your responsibility to ensure that there will be someone available to accept the delivery. If there is a need for redelivery via courier or Australia Post you are responsible for the additional charges incurred.
Our shopping cart will automatically recognise your delivery suburb by postcode, and if it matches one of the locations below, the Same Day delivery shipping option can be chosen at checkout.
Deliveries from our Sydney store need to be organised by phone or email.
We offer same day delivery to the following selected suburbs:
Melbourne (Metro) Sydney (Metro)
City
Abbotsford
Airport West
Albert Park
Alphington
Altona
Altona North
Armadale
Ascot Vale
Auburn
Bentleigh
Bentleigh East
Brighton
Brooklyn
Brunswick
Brunswick East
Burnley
Camberwell
Carlton
Carnegie
Caulfield
Clifton Hill
Coburg
Coburg North
Collingwood
Docklands
East Melb.
Elsternwick
ElwoodNewport
Niddrie
Nth Melb.
Northcote
Parkville
Pascoe Vale
Port Melbourne
Prahran
Preston
Reservoir
Richmond
Sth Melb.
South Yarra
Southbank
Spotswood
St Albans
St Kilda
St Kilda Rd
Sunshine
Thornbury
Toorak
Tooronga
Tottenham
Tullamarine
West Melbourne
Williamstown
Windsor
YarravilleCity
Alexandria
Annandale
Balmain
Bellevue Hill
Bondi
Bondi Junction
Botany
Camperdown
Chippendale
Coogee
Double Bay
Drummoyne
Edgecliff
Erskineville
Five Dock
Glebe
Haberfield
Kensington
Kings Cross
Kingsford
Leichhardt
Mascot
Matraville
Newtown
Paddington
Pagewood
Petersham
Pyrmont
RandwickRedfern
Rose Bay
Rosebery
St. Peters
Stanmore
Surry Hills
Ultimo
Vaucluse
Waterloo
Waverley
Woollahra
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International Delivery is unavailable
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Tracking your order
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Once your order has been dispatched, you will receive an email with the tracking number for your delivery. Please enter this number into the Australia Post 'track my item' tool here: http://auspost.com.au/track/
If you require more information about the delivery of your parcel, please call us on +61 3 9676 6477 or email enquiries@chocolatebox.com.au
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Where is my order?
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Customer Service Response times: Please allow 2-4 business days for email responses. If your inquiry is urgent, please call us on (03) 9676 6477.
Delivery times: Australia Post has advised some delays due to high volume. You can also keep up-to-date with Australia Post’s alerts here.Your order may take up to 8 business days for delivery depending on the destination and the distance from Melbourne. Please note: The Chocolate Box team utilizes the services of Australia Post. To avoid a late delivery, especially during peak seasons and holidays, please be sure to provide our team with an address which is accessible during normal delivery hours (i.e. Monday through Friday between 7:00 AM and 5:00 PM).
Due to regulations, if no one is present at the delivery site upon arrival and the location is not considered safe, the package will be rerouted to the nearest post office to be collected at the recipient's convenience. Australia Post will leave a dated postcard with instructions on collecting the package. We thank you in advance for your understanding of this policy.
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Standard Australian Delivery Times
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We dispatch Monday - Friday from our warehouse in Port Melbourne, Victoria, and all orders placed before 2pm will be sent out the same day.
The Chocolate Box sends standard delivery orders by Australia Post Parcel Post.
STANDARD DELIVERY TIMES:
Melbourne Metro: 1 - 3 business days* Victoria: 2 - 4 business days Sydney Metro: 2 - 4 business days* New South Wales / Australian Capital Territory: 3 - 4 business days Tasmania: 3 - 5 business days South Australia / Queensland: 4 - 6 business days Western Australia / Northern Territory / North Queensland:
5 - 8 business days
